Terms & Conditions
Refund/Cancellation Policy
We want you to be satisfied, so all
eligible courses purchased on E-TALEEM can be refunded on cancellation of
Course within 03 days, provided the request meets the guidelines in our
refund/Cancellation policy.
Reasons
for denied refunds
We reserve the right, in our sole
discretion, to limit or deny refund requests in cases where we believe there is
refund abuse, including but not limited to the following:
·
A significant portion of the course
has been consumed or downloaded by a student before the refund was requested.
·
Multiple refunds have been requested
by a student for the same course.
·
Excessive refunds have been requested
by a student.
Refund
request can be initiated in two ways
·
From my Account section, by
clicking on “Initiate Refund” for the relevant course. This will work when item
purchase-quantity is one.
·
In case item purchase-quantity is
more than one, please email your request at E-taleemindia@gmail.com for
refund/cancellation of Course with valid reason.
Refunds:
Duplicate payment
Refunds of any duplicate payments
will be processed via the same source (original method of payment) within 07
working days after you have submitted your request.
Shipping Policy
For Online Courses, access details
will be sent to your payment related email or registered email id.
No Shipping involved as delivery is
taking place via digital mode.
Return
Policy
Follow Refund/cancellation Policy.
Acceptance
of this Agreement
These terms and conditions (“Terms
and Conditions”) control your use of this website (“Website”). In these Terms
and Conditions, “E-TALEEM” is referred to as the “Company”, “us,” or “we.”
“You” refers to a user or a paying customer. This Website, the services made
available through the Website and the content therein (the ‘Products’) are
owned, operated and maintained, as applicable, by E-TALEEM and its group
companies. The Website, Products and Content are, collectively, the ‘Company
Products’. By (a) using or accessing the Company Products (b) accessing any
Course through the Website; You agree to the terms and conditions set forth
herein (“Agreement”). By using this Website or its Products and Services, you
Agree and Warrant that you have read, understood, and agreed to be bound by
these terms. If you do not accept these terms, you must not use – and are
not authorized to use – all or any portion of the Company Products.
Please
read this carefully before you use the services of this Website.
·
You should not use this site in an
unlawful manner; you must respect the Website Terms and Conditions and follow
the Privacy Policy.
·
Under no situations or circumstances,
will the Company be liable for any change in the content which it provides on
the Website through its products and services, including but not limited to any
errors, omissions, loss, or damage experienced in connection with the use of
any content made available via our products, services, or various resources
such as email, blog posts, etc.
·
Our Company Products are available to
any user with access to the Internet. However, we are not responsible for the
charges incurred for the usage of hardware, software, or internet services
provider fee. Also, the user is fully responsible for the proper functioning of
computer hardware and internet access.
·
You will be required to use login
credentials for some of the sections on the Website and the Company reserves
the right to block access to our services for any user who does not follow
these conditions.
·
We undertake commercially reasonable
efforts to ensure that users get uninterrupted access to our service, but
cannot guarantee said access.
Website
Usage Guidelines
·
Do not insult, abuse, harass, stalk,
threaten, or infringe the rights of others.
·
Do not publish, post, distribute or
disseminate any defamatory, infringing, indecent, offensive or unlawful
material or information.
·
Do not upload, install, transfer
files which are protected by Intellectual Property Laws or software which
affects other computers.
·
Do not edit our HTML source code,
reverse engineer or attempt to hack our Company Products.
·
Do not run Spam services/scripts or
anything which could affect the infrastructure, and in turn, the users.
·
Do not communicate spam, advertise,
or sell services such as digital downloads, eBooks, or phishing links.
·
You may not copy, distribute, or in
plagiarize our website content or user submitted content.
·
Do not use any content which violates
any legal, regulatory, Governmental or network operator conditions or codes of
practice.
Links
and Hyperlinks Terms
This Website may have links to other
websites. We do not control the content of these websites; nor are we
responsible for their website content. The sole purpose of these links is to
provide users information.
·
You may not mirror or frame the
homepage or any other pages of this Website on any other website or webpage.
·
Do not link to our website pages and
subpages with spam links/anchor text, which could provide a false impression.
·
Do not use or include copyrighted or
registered trademarks, or Intellectual property images, design or content as a
link to our website.
·
Do not link to or from pages which
support racism, terrorism or hate speech.
·
Do not link to or from pages which
provide pornographic content and violate human and animal rights.
·
Do not link to or from pages with
content which infringes on the intellectual property of any third party, person
or entity.
·
Do not link pages to or from content
which violates any legal, regulatory, Governmental or network operator
conditions or codes of practice.
User
ID and Password
By using or accessing the Website you
acknowledge and agree that your user ID and password (“Participant Account“) is
for your exclusive use only. Use or sharing of your Participant Account with
another user is not permitted and is cause for immediate blocking of your
access to the Website, the Services and the Content, the E-TALEEM, and
termination of your Participant Account. You agree that you are solely
responsible for maintaining the confidentiality of your Participant Account and
for all activities that occur under it. You agree to immediately notify our
Grievance Officer If you become aware of or have reason to believe that there
is any unauthorized use of your Participant Account. You also agree to take all
reasonable steps to stop such unauthorized use and to cooperate with Us in any
investigation of such unauthorized uses. We shall not under any circumstances
be held liable for any claims related to the use or misuse of your Participant
Account due to the activities of any third party outside of our control or due
to your failure to maintain the confidentiality and security of your
Participant Account.
Content
and Courseware
As a part of our Services offered
through our Website, we shall grant you access to our content, courseware,
practice tests, and other information, documents, and data which may be in
audio, video, written, graphic, recorded, photographic, or any machine-readable
format in relation to the specific training course you have registered for
(“Content and Courseware“). We reserve the right to amend, revise or update the
Content and Courseware offered to you. In the event such an amendment, revision
or update occurs, we may require you pay an additional fee to access such
amended, revised, or updated Content and Courseware.
Intellectual
Property Rights
While you are granted a limited and
non-exclusive right to use the Website, the Services, and the Content and
Courseware for the Restricted Purpose as set forth in this Agreement, you
acknowledge and agree that We are the sole and exclusive owner of the Website,
the Services and the Content and Courseware and as such are vested with all
Intellectual Property Rights and other proprietary rights in the Website, the
Services, and the Content and Courseware. You acknowledge and agree that this
Agreement other than permitting you to use the Website, the Services, and the
Content and Courseware for the Restricted Purpose does not convey to you in any
manner or form any right, title or interest of aproprietary, or any other
nature in the Website, the Services, and the Content and Courseware.
Claims
of Intellectual Property Violations
If you believe that your work has
been used without your permission and in a manner that violates your copyright,
please provide us with the information given below and we will act on it.
·
The authorized person who will act on
behalf of the owner of the copyright, should send a digital or physical
signature.
·
A description of the copyrighted work
that you claim to be infringing your IP.
·
A description of where and how the
material that you claim is infringing is located on our Website, with enough
detail that we may find it on the Website.
·
Your Contact Details – Address,
telephone number, and email address.
·
A statement by you, that the
information which you provided is accurate and your claim of the copyright or
intellectual property is on your owner’s behalf
Transaction
Terms
·
To make a transaction on our website,
you are obligated to pay for that transaction.
·
Please pay close attention to your
payment details such as total bill, taxes, shipping costs, and discounts.
·
There are certain products which
require additional terms and conditions which you have to agree to before you
make the purchase.
·
Invoice of the order placed can be
viewed from your account
WE MAKE NO WARRANTIES OF ANY KIND,
EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR
THROUGH OUR WEBSITE. No additional or different terms contained in any purchase
order, document, transmission or other communication shall be binding upon us
unless agreed to by us in writing. We reserve the right to modify or change any
transaction, without prior notice, and in our sole discretion to limit the
order quantity on any item and to refuse service to anyone.
Pricing
Disclaimer
All prices, products, and offers on
our website are subject to change without notice. While we strive to provide
most accurate and up-to-date information, in some cases one or more items on
our website may be priced incorrectly. This might happen due to human errors,
digital images, technical errors, or a mismatch in pricing information received
from our suppliers. We reserve the right to change prices for all our products,
offers, or deals. These changes may be due to market conditions, course
termination, providers, price changes, errors in advertisements, and other
mitigating circumstances. However, we will not change the price you paid at the
time of purchase of any course.
Usage
of Personal Information of Participants
We reserve the right to feature your
picture in any photos, videos, or other promotional material used by Us.
Further, we may use your personal information to inform you about other
training courses offered by Us. However, we shall not distribute or share your
personal information with any third-party marketing database or disclose your
personal information to any third party except on a case-to-case basis after
proper verification of such third party or if required under any applicable
law.
Limitation
of Liability
You expressly agree that use of the
Website, the Services, and the Content and Courseware are at your sole risk. We
do not warrant that the Website or the Services or access to the Content and
Courseware will be uninterrupted or error free; nor is there any warranty as to
the results that may be obtained from the use of the Website, the Services or
the Content and Courseware or as to the accuracy or reliability of any
information provided through the Website, the Services, or the Content and
Courseware. In no event will We or any person or entity involved in creating,
producing, or distributing the Website, the Services, or the Content and
Courseware be liable for any direct, indirect, incidental, special, or
consequential damages arising out of the use of or inability to use the
Website, the Services, or the Content and Courseware. The disclaimer of
liability contained in this clause applies to any and all damages or injury
caused by any failure of performance, error, omission, interruption, deletion,
defect, delay in operation or transmission, computer virus, communication line
failure, theft or destruction or unauthorized access to, alteration of, or use
of records or any other material, whether for breach of contract, negligence, or
under any other cause of action. You hereby specifically acknowledge that We
are not liable for any defamatory, offensive, wrongful, or illegal conduct of
third parties, or other users of the Website, the Services or the Content and
Courseware and that the risk of damage or injury from the foregoing rests
entirely with each user. You agree that Our liability or the liability of Our
affiliates, directors, officers, employees, agents, and licensors, if any,
arising out of any kind of legal claim (whether in contract, tort or otherwise)
in any way connected with the Services or the Content and Courseware shall not
exceed the fee you paid to Us for the particular training course.
Term
and Termination
We reserve the right to block your
access to the Content and Courseware with immediate effect as a result of your
misrepresentation, default, misconduct, or breach of your obligations under
this Agreement (“Event of Default“). On the occurrence of any Event of Default,
we shall be authorized to exercise all the rights and remedies under this
Agreement or applicable Law or available in equity to seek indemnification for
any Loss or Claim resulting from any such Event of Default.
Indemnity
You agree to indemnify and hold Us,
our subsidiaries, affiliates, contractors, licensors, directors, officers,
employees, and agents, harmless from and against any and all claims, losses,
damages, liabilities, and expenses including attorneys’ fees, arising out of
your unauthorized use of the Website, the Services, and the Content and
Courseware or any violation or breach of this Agreement or any provisions
hereof.
Waiver
Neither failure nor delay on our part
to exercise any right, remedy, power, or privilege hereunder shall operate as a
waiver thereof, or of the exercise of any other right, remedy, power, or
privilege. No term of this Agreement shall be deemed waived, and no breach
consented to, unless such waiver or consent shall be in writing and signed by
the party claimed to have waived or consented. No waiver of any rights or consent
to any breaches shall constitute a waiver of any other rights or consent to any
other breach.
Severability
In the event any provision of this
Agreement is held invalid or unenforceable under the applicable laws as
specified under Governing Law and Jurisdiction section, the remaining
provisions shall continue in full force and effect, and the Agreement shall be
deemed to be reformed by replacing such invalidated or unenforceable provision
with a valid and enforceable provision that gives effect as closely as possible
to the intentions of the parties as expressed by the invalidated or
unenforceable provision.
Governing
Law and Jurisdiction
This Agreement shall be governed by
and construed in accordance with the Laws of India and the courts in Indore,
Madhya Pradesh, India shall have the exclusive jurisdiction over any matter
relating to, in connection with, or arising out of, this Agreement.
Amendment
and Assignment
We reserve the right to unilaterally
amend or modify this Agreement without giving any prior notification to you. We
shall however publish the revised agreement on the Website so that you are
aware of the revisions, modifications and amendments made by Us to this
Agreement. Your continued use of or access to the Website, the Services, and
the Content and Courseware following the posting of any changes to this
Agreement shall constitute acceptance of those changes. You are not permitted
to assign this Agreement or the rights and obligations under this Agreement to
any third party and you only shall be held liable for any breach of this
Agreement or any terms and conditions hereof.
Entire
Agreement
This Agreement, along with and any
additional guidelines, rules, and/or disclaimers posted on the Website
constitutes the entire agreement governing your use of our website and
supersedes any prior agreements, if any, relating to any matter dealt within
this Agreement.
Grievance
Redressal
In case you have any concerns or
queries, please reach out to our Grievance Officer. Our Grievance Officer shall
undertake all reasonable efforts to address your grievances in the shortest
possible time. you may contact us at:
·
Grievance Officer: Smita Jindal
·
Email:
